Returns and refunds

Personalized items

Items with your names, text, logo or design are made to order and cannot be resold, so they cannot be returned because you changed your mind.

We remake or refund a personalized item if it arrives damaged, defective or wrong: for example, the engraving does not match the preview or proof you approved, or the item is not as described.

Ready-made items

Ready-made (non-personalized) items can be returned within 30 days of delivery. They must be unused and in their original condition.

How to start a return

Go to Account › Orders, open the order and choose "Help with order". Or email fomaprintsocial@gmail.com with your order number and, for a problem, a photo.

Please wait for our reply before you send anything back. We tell you whether we need the item back and where to send it. If the problem was our mistake, you do not pay to send it back.

Refunds

Refunds go back to the payment method you used at checkout, through Square. We refund as soon as we receive the return, or as soon as we confirm the problem from your photos. Your bank may take a few business days to show it.

Cancellations

You can cancel within 24 hours of ordering, or any time before you approve your proof, whichever is later. Once production starts, a personalized item cannot be cancelled.

To cancel, use "Help with order" on the order page or email us as soon as possible.

Fixing a typo

Spotted a mistake in your engraving text? Message us within 24 hours of ordering, before production starts, and we will update it.